Privacy Policy

Heiando America, Inc. (“Heiando”) is committed to protecting the privacy of our online visitors. The terms of this privacy policy govern all online interactions with (“Website”), and a link to this policy is included in the footer information on every page of the Website. Your use of the Website or communication with Heiando by email constitutes your agreement to the terms of this privacy policy.

How We Use the Information You Provide

We use the information you provide to personalize the Website so that we can better meet your needs, facilitate customer service, and inform you of Heiando’s products and promotional offers.

When You Register

You may use the Website without submitting any personal information. If you choose to contact us via the Website, you may be asked to provide personal information that may include your name, email address, postal address, telephone number, if applicable. We store this information, along with your other preferences, on a secure server.


When You Request Our Product Catalogues

Heiando will ask you to provide personal information necessary to fulfill your catalogue request, order by email, telephone or through the mail, which may include your name, billing and shipping addresses, telephone number and email address.


Email Communication

Heiando may send email to visitors to the Website. Email recipients may opt out at any time by following the “unsubscribe” instructions included in the email message.


Emailing Heiando

If you email Heiando, any message, material, business information, ideas, concepts, or other information sent to Heiando by email will be treated as non-confidential and non-proprietary.



The Website use technologies such as “cookies,” or small data files that are automatically sent to your browser from a Web server and stored on your computer’s hard drive. These technologies do not contain any personal information about you; they are used to gather information to analyze traffic to the Website, to improve our content and navigation, to enhance our marketing efforts, to personalize your experience, and to provide online display advertising tailored to your interests based on your online behavior.
Heiando also works with third-party marketing partners who use technologies such as cookies on our behalf.
You may choose to set your browser so that it does not accept cookies. Most areas of the Website will function without cookies. For an optimal experience with our site, we recommend that you allow cookies.


Third-Party Service Providers

Heiando engages reputable third-party vendors in order to help us manage the Website, process transactions, better respond to the needs of our visitors, and enhance our marketing efforts. This includes third-party marketing partners who serve advertisements across the Internet and sometimes on the Website on Heiando’s behalf. They may use information about your visits to Heiando and other sites to personalize advertisements for goods and services. Heiando may also share your personal information – including your name, address, email address, as well as a record of any transactions you conduct with us on our website or offline – with a third-party advertising partner and its service providers in order to deliver to you advertisements tailored to your interests on certain website. Our advertising partner will make the data we provide anonymous.

Heiando requires its vendors to maintain the confidentiality of the information to which they are provided access, and restricts these vendors from using or disclosing the information in any way without express authorization by Heiando.


Children Under Thirteen Years of Age

Heiando takes special care to protect the safety and privacy of children. We do not knowingly collect personal information from children under thirteen years of age.


Data Security

Heiando makes every reasonable effort to ensure the security of transactions that occur on the Website. To maintain data accuracy, prevent unauthorized access, and ensure the correct use of information, we have put appropriate physical, electronic, and administrative procedures in place to safeguard and secure the information we collect online.


Changes to the Privacy Policy

Heiando may revise this privacy policy at any time.


Contact Us

If you have any questions regarding this privacy policy, please contact us.


This policy was last updated August 29, 2014.